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CONDITIONS FOR 3 YEARS CAPACITY WARRANTY ON BATTERY AND CHARGER

PRIVATE USE


CAPACITY WARRANTY AND LIFETIME

We ensure extra security on your e-bike battery. Promovec A/S offers a 3-year capacity warranty on the battery and charger. If the battery or charger becomes defective within this period, Promovec will replace the defective part in the battery or charger.

 

The warranty does not cover the battery's normal aging and wear and tear

 

WAIVER OF WARRANTY
 

  • The battery has been heated, short-circuited, punctured, or otherwise mistreated.

  • The battery has been separated or broken.

  • The battery has been connected to or placed in an open flame.

  • The battery has been submerged in water or any other type of liquid.

  • The battery has been tried to be charged with chargers other than the one provided.

  • The battery is subjected to unauthorized intervention.

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70% CAPACITY WARRANTY

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To be eligible for Promovec's 3-year capacity warranty, your battery must be registered via Promovec's website. The warranty covers a guaranteed minimum capacity of 70% for 3 years from purchase. Registration must occur no later than 14 days from the date of purchase.

 

If a battery is capacity tested to less than 70% within the 3-year warranty period, Promovec is comitted to to repair the battery so that there is a minimum capacity of 90%.

THE FOLLOWING BATTERIES ARE COVERED BY THE THREE YEARS 70% CAPACITY WARRANTY 

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  • DT1

  • DT2/7 (not SCO and Mustang e-bikes)

  • DT2/7 XL (not SCO and Mustang e-bikes)

  • Carrier 4 (not SCO and Mustang e-bikes)

  • Carrier 6

  • Carrier 7

  • Inivisible

 

REGISTRATION OF YOUR BATTERY

 

You can register your battery here
 

The following information shall be recorded:
 

  • Buyer's email

  • Battery serial and item number

  • Date of purchase 
     

If you do not have an e-mail address, the dealer can help with the battery registration and a copy thereof. After registration, an e-mail will be sent confirming the entered information. This email is printed and it is the buyer's responsibility to save it as a receipt for registration.

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COMPLAINTS

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Should a complaint about the battery arise, please contact the dealer where the battery was purchased. If the dealer submits the battery to Promovec A/S in connection with a complaint, the following must be sent:

 

  • Battery readout report (if possible)

  • Battery keys (without other keys and accessories)

  • Associated charger

  • Copy of purchase invoice for battery/e-bike and battery

 

Promovec A/S reviews the battery for faults and conducts a capacity test upon receipt. If Promovec A/S can acknowledge the complaint, troubleshooting, and battery testing will be carried out free of charge, just as Promovec A/S covers the shipping costs of sending and returning the battery and charger.
 

If Promovec A/S cannot detect any fault in the battery or the capacity test result is above 70%, Promovec A/S cannot approve the complaint. In this case, a diagnostic fee will be charged for performing battery tests, which your dealer can inform you about. A test report will be included as documentation when returning the battery.
 

FOR BUSINESS 


For business use as of 01.04.2023, we also offer this warranty when buying minimum 11 Ah battery. To be eligible for Promovec's 3-year 70% capacity warranty from the date of purchase, your battery must be registered via the Promovec website. Registration must be done within 21 days from the date of purchase.

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