Service

is our DNA

We have 7 service facilities located across Europe and North America that provide support to 1500 dealers by offering spare parts and service assistance in their local language. This way, we are able to offer faster and more accurate service that ensures everything, from routine check-ups to complex repairs, is professionally taken care of.

International
service setup

To help our dealers, we have made significant online solutions on our dealer site, containing information on all e-bikes produced. Our online service actions include videos, manuals, webinars, and an online complaint system.

Online help and support

Go to dealer site

We seek individual solutions and approaches in our service assistance, as few customers face the same challenges. Our skilled service team is educated in e-bike mechanics and is available via e-mail and phone. They solve all kinds of complications our customers might face and thoroughly guide them through to a solution. If problems can’t be solved via e-mail or phone, we will pay our customers a visit.

Dealer hotline and
direct service

Please contact us below or log in to our dealer site, where we will be ready to support you in any matter.

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