STRENGHTENING RELATIONS THROUGH EXCELLENT CUSTOMER SERVICE
At Promovec we continously strive to strenghten the relationship with our partners - through deep customer knowledge and understanding and a strong professionalism we solve issues via continual communication and dialogue.
Servicing several hundred Danish dealers and many international partners for more than a decade has taught us one thing. Dialogue is 100% essential in order to thrive in the demanding market we operate in and to achieve the level of satisfaction we demand from our service.
We are constantly improving and evaluating the quality of our products and services by recruiting top talent and ensuring all materials and products adhere to and pass international tests as well as result in satisfied customers and the ultimate riding experience for the end-users.
SERVICE AT PROMOVEC
AT PROMOVEC DIALOGUE WITH OUR CUSTOMERS IS ESSENTIAL
At Promovec we always employ a customer-focused approach. Whether dealing with a small local dealer or a major international wholesaler we always seek dialogue. We need to understand the problem or challenge our customers face. Where other companies strive for automated processes in regards to service we seek individual solutiuons and approaches. Few customers are faced with the same challenges.
Some need solutions for streamlining their service concepts, others have questions regarding individual components. Not only does our dialgue driven approach allow us to constantly solve our customers’ individual challenges, it also allows us to improve our processes and deepen our knowledge about our own products, services and our customers. And we find there is always opportunity for improvement.